|
Improve Business Performance: From the Outside In Do your customers hold the key to your success?
The success of any business hinges on the satisfaction of its customers and the performance of its employees. This presentation discusses how to create your own "real-time" contact center - the delicate balance of people, processes and technologies that are essential for transforming a contact center from a traditional operating environment into an integrated corporate player.
During this presentation, Donna Fluss, principal
of DMG Consulting LLC and author of the recently
published book, The Real-Time Contact Center,
and Oscar Alban, principal global market consultant
for Witness Systems, will share their insights
from more than 20 years of contact center experience.
Key topics of discussion will include:
- Hot trends that are driving contact center evolution
- Creating a strategy for transforming your contact center into a real-time organization
- How to best use technology to support real-time contact centers
- Finding the right balance between managing people, process and technology to create outstanding customer experiences
 |
 |
 |
|
Join us on July 25, 2006
at 11:00 a.m. EDT
Is Your Contact Center
Helping You
Drive Optimal Business Performance?
Attend this complimentary
webinar from the comfort of your office
to find out how your contact center can
become an essential corporate player and
deliver outstanding customer experiences.
Register
Now!
|
|
 |
|
 |
Discover how forward-thinking companies are redefining
the alignment of people, processes and technology
in their contact centers to provide outstanding
customer experiences, enhance loyalty, create
new revenue opportunities and reduce operating
expenses to drive better business performance.
If you are not able to join us for this webinar,
but would like additional information about how
Witness Systems can help you optimize your contact
center, please email us at info@witness.com,
or call a Witness Systems representative at 1-888-3-WITNESS
to arrange a complimentary consultation and learn
more about how our solutions can work in your
business.
Sincerely,
Witness Systems |