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This Newsletter is sponsored by:
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Microsoft DynamicsTM
Maximize your potential in the CRM market.
Become a Microsoft DynamicsTM CRM partner and access valuable
resources to help grow your business. Potential partners will have the
opportunity to explore the fastest-growing CRM application, Microsoft
Dynamics CRM 3.0.
Click here to request a Partner Opportunity Kit with demos, market research, presentations, case studies, and more.
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| We Want To Hear About Your VoIP Solutions | | CRM Marketplace is always looking for fresh, new content to meet your specific needs. E-mail us at info@crmmarketplace.com with press releases, white papers, case studies, and/or product datasheets that would be tailored for CRM Marketplace readers.
Also, we are actively seeking contributing editors to submit editorials/features to us throughout the year. We are trying to locate industry experts to share their knowledge in various arenas with our user base. There is no charge for this exposure and no commitment for contributing materials on a continuing basis.
Ad Campaign Element Specifications
Access details of paid and non-paid features/placements available throughout CRM Marketplace. Each section provides specific material requirements and a sample. |
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| Looking For A VoIP Solution Or Need Help Defining Your Project? | | Click here to let us help you find what you're looking for. |
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| Featured Articles | | Improving Customer Service Through Right Channeling: A Multi-Channel Approach To Customer Contact
Companies value their customers and, for most, customer service is a top priority. The desire to retain customers and to expand both mindshare and market share has spawned entire industries. Submitted by Patrick O'Neal, Sento Corporation
| | Voice Sites: A New Value Proposition For Speech
Because of its ability to utilize existing technology infrastructure, Voice Sites represents a radical new approach to the creation, deployment, and management of speech applications that will make these applications as powerful in automating business processes as the Web. Submitted by Angel.com
| | Integrate KPIs And Move Your Call Center Into The Fast Lane
Changes in the performance level of any contact center component — from call volume to agent availability to supporting technology — can dramatically affect operational costs and influence how customers perceive your company. It is vital to capture and update key performance indicators (KPIs) in real time to provide managers with a single "at a glance" view of what's happening across the enterprise. Submitted by Ted A. Jurkuta, Informiam
| | PointClear Increases Briot USA's Qualified Sales Lead Pipeline By As Much As 500% Per Month
Briot turned to PointClear to develop and implement an aggressive lead qualification
program that solves the unique challenges of reaching highly "mobile" healthcare
practitioners and enables Briot's regional sales reps to focus on closing sales. Submitted by PointClear
| | Borland Improves Call Center Efficiency
While there are multitudes of hardware and software solutions available to help customer service executives manage call center operations, very few offer the three elements that matter most to both the decision makers and users of the technology — reliability, affordability, and flexibility. Submitted by Angel.com
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| Featured Products | Interactive Intelligence Customer Interaction Center
Interactive Intelligence's Customer Interaction Center (CIC) software gives contact centers the most feature-rich suite of contact management applications available, highlighted by automatic call distribution (ACD) and priority routing, all out of the box. The Customer Interaction Center IP application suite includes every feature a contact center needs to establish new trends in managing multimedia customer contacts and IP communications — efficiently and consistently across each media channel.
|  | Witness Systems Compliance Recording Solution
In today's business climate, government and industry regulations, liability issues, and accepted risk management practices
have prompted many organizations to proactively record and archive the interactions between their customers/callers
and their service agents. But capturing contacts is only one part of the compliance challenge. Dramatically improve your operations and the service you deliver.
|  | Vantage Point
Vantage Point, Pipkins' award-winning enterprise workforce management software for the large to midsize call center, saves hours of administrative time by automating all processes associated with forecasting, scheduling, and reporting as well as e-mailing, exporting, and printing the generated information. Request additional information from Pipkins and its award-winning software.
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| VAR Locator Listing | 
If you are a reseller or integrator and you have not already listed yourself in the VAR Locator, now is your chance. The good news is it is absolutely free! Sign up today. |
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| Frost & Sullivan's eBroadcast | Sales Enablement — Not Your Father's SFA
May 18
2pm EST
Join Frost & Sullivan and the panel of experts as they explore how Sales Enablement CRM tools assist with adherence to formalized sales methodologies, increase reuse of sales materials, and keep salespeople where they belong — away from their desks and out in front of prospective customers. |
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| Pipkins Survey |
Top Reasons To Consider Replacement Of Your Current Workforce Management Platform
Complete this brief, three-question survey and be entered into a drawing for one FREE 60-day trial of Pipkins' hosted workforce management solution, plus you can download Don't Get Burned By A Workforce Scheduling System from Pipkins, which will help you avoid making costly mistakes when purchasing a workforce management (WFM) package. |
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| Industry Events | Call Center Week 2006
June 12-16
The Venetian Resort and Casino
Las Vegas
Attend Call Center Week 2006 in Las Vegas! This 7th annual event will give you an unprecedented opportunity to join the industry's leading contact centers and learn how you can implement best practices to achieve customer service excellence. For more information, click here; call (800) 882-8684; or e-mail info@iqpc.com.
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New Rules of IP Business Communication: Are you unifying communication in your contact center?
June 20
Minnetonka, MN
Technology has changed...and so have the rules. Customers are calling, sending e-mails, and using instant messaging to chat. IP telephony is the wave of the future, but you have no idea how to implement it. And all the different systems you use to manage everything aren't cooperating. How do you turn your call center into a more effective, customer-focused IP contact center? Register for this seminar and learn more. |
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| Trade Publications | | Browse from the extensive list of complimentary trade publications. Visit here for more information. |
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| Advertise Online | | If you are interested in advertising with CRM Marketplace.com, click here for more information.
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